Committed to Total Quality Management

TQM is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational objectives. Examples of organizational functions include marketing, finance, design, engineering, production and customer services. 

TQM views organizations as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of the workers.

The organizations that belief in traditional quality control techniques and the way they are done to resolve their quality problems will take extended period of time, and perhaps fail in the face stiff competition. Hiring additional inspectors, tightening up the standards, developing correction and repair, and rewarding teams do not promote quality. Traditionally, quality has been regarded as the responsibility of Quality Control department; it has not yet been recognized that massive quality problems originate in the service and administrative areas. 

Total quality management is an approach to improving the effectiveness and flexibility of businesses as a whole. It is essentially a way of organizing and involving the whole organization, every department, activity, and all organizational publics at every level. For an organization to be truly effective, each together, recognizing that every person and every activity affects and in turn is affected by others is an ingredient of quality success. 

Errors have a way of multiplying, and failure to meet the requirements in one part or area creates problems elsewhere. This leads to yet more errors, more problems and so on. The benefits of getting it right first time everywhere are enormous.

TQM strives to meet customer requirements and gives people in different functions in an organization a common language for improvement. It enables all the people with different abilities and priorities to communicate readily with one another in pursuit of a common goal. Modern business, unlike traditional artisanship, is complex and requires many different specialist skills that everyone has to rely on the activities of others in doing their jobs.